User Testing

So you have a usability test this afternoon, and you’ve thought of everything. You’ve built a prototype, written a script, gargled, flossed, and gone through some vocal warmups. Excellent. You are so ready for this. Most of the time, testing sessions go great and your team collects honest, unfiltered feedback. But sometimes the unexpected happens. No matter how much you prepare for an interview or usability test, you still need to stay on your toes and quell some hiccups along the way. These hiccups can come from you, your team, your materials, your environment, the users, etc. Some are obvious, and some are not so obvious. Let’s go over the most common user testing problems—and ways to address them in[…]